FAQs
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.
Q: How long will it take to receive my order?
A: Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days, and standard shipping takes 3-7 days domestically.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 30 days of receiving your order to arrange for a return or exchange. Please note that certain restrictions may apply.
Q: Are your products cruelty-free and environmentally friendly?
A: Yes, our products are cruelty-free, and we are committed to using sustainable practices and environmentally friendly materials whenever possible. We use Clean Scent verified essential oils and 100% soy wax to avoid any toxins.
Q: Can I customize a scent or request a personalized product?
A: At this time, we do not offer custom scents or personalized products. However, we are always open to feedback and suggestions from our customers as well as being happy make suggestions based on the book or RPG you are currently enjoying.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Q: Do you offer wholesale or bulk purchasing options?
A: Yes, we offer wholesale and bulk purchasing options for businesses and organizations. Please contact us directly for more information and pricing details.
Q: Are your products safe to use around children and pets?
A: While our products are made with high-quality ingredients and are generally safe to use, we recommend exercising caution and keeping candles and other scented products out of reach of children and pets.
Q: How can I contact customer support?
A: If you have any further questions or need assistance, please don't hesitate to contact our customer support team at adventurousaromasllc@gmail.com.
